Can I Get a Refund on a Purchase?
Fairbeat's refund policy for beat and sample purchases — when refunds are possible and how to request one.
Updated
Fairbeat's refund policy for digital content is limited because files are delivered immediately upon purchase.
General policy#
Because beats and samples are digital goods delivered instantly, all sales are generally final. Once you have downloaded your files, a refund cannot be issued.
When can I request a refund?#
Refunds may be granted in the following situations:
- Duplicate purchase — you accidentally bought the same beat twice
- Files not delivered — you paid but did not receive your download links
- Significantly misdescribed content — the beat is materially different from what was advertised
How to request a refund#
with:
- Your order ID (from your confirmation email)
- The reason for the refund request
- Whether you have downloaded the files
Our team reviews refund requests within 2 business days.
What if my card was charged without my authorization?#
If you believe you were charged fraudulently, contact your bank or card issuer immediately to dispute the charge, then let us know via the support ticket form.
Still need help?
Our team responds within one business day. Send us the details and we'll get back to you.