How do I Dispute a Reversed Payment?

A reversed payment (also called a chargeback or dispute) happens when a buyer's bank or PayPal reverses a transaction after it was completed.

Step 1 — Check your notifications#

When a payment is reversed, Fairbeat sends you an email and an in-app notification with the details of the reversal.

Step 2 — Gather your evidence#

To dispute the reversal, collect:

• The order confirmation and license issued to the buyer
• Proof that the buyer downloaded or used the files
• Any communication you had with the buyer

Step 3 — File a dispute with the payment processor#

• Stripe chargebacks: Go to your Stripe dashboard and submit a response to the dispute with your evidence. Stripe gives you 7 days to respond.
• PayPal disputes: Log in to PayPal, go to the Resolution Center, and respond to the case.

Step 4 — Contact Fairbeat support#

If you need help gathering evidence or have questions, submit a ticket and our team will assist you.

What happens if I lose the dispute?#

The reversed amount is deducted from your Fairbeat wallet balance. If your balance is insufficient, it may go negative until the next sale covers the difference.