Why Didn't I Receive My Payment After a Sale?
Troubleshoot missing payments after a completed sale on Fairbeat — wallet delays, payout setup, and payment processor holds.
Updated
If a sale completed but you haven't seen the funds, work through these checks in order.
Check 1 — Has the payment cleared?#
Sales appear in your wallet after the payment processor confirms the transaction. This usually takes a few minutes but can take up to an hour for some payment methods.
Go to Performance → Finances → Wallet and look for the transaction in your history.
Check 2 — Is your payout method set up?#
Fairbeat requires a connected payout method before funds can be withdrawn. Go to Performance → Finances and confirm you have Stripe Connect or PayPal connected.
Without a payout method, funds sit in your wallet — they are not lost, but they cannot be withdrawn until you connect one.
Check 3 — PayPal hold#
If you use PayPal, your payment may be in a hold period. See Why is my PayPal Payment Being Held? for details.
Check 4 — Contact support#
If none of the above explains the missing payment, with the order ID and we'll investigate.
Still need help?
Our team responds within one business day. Send us the details and we'll get back to you.